When to Double-Check Us

GoingGambling.net compares online casinos for Canadian readers. Most of what we publish is a snapshot: an editor looks at a casino, writes down what is on the screen and moves on, while the casino keeps changing. Below are the situations in which our pages most often drift out of step with reality, each followed by what we suggest you do. This page is part of our terms of use.

The site belongs to Lagunelle Content N.V., Landhuis Groot Kwartier, Groot Kwartierweg 12, Willemstad, Curaçao. Many of the casinos we list pay us for referred players; the mechanics are on the advertiser disclosure page.

If a bonus looks different on the casino site

Welcome packages are the fastest-moving part of any casino lobby. Match percentages, free spin counts, maximum amounts in C$ and minimum deposits get reshuffled for holidays, for new payment methods and for particular provinces. Our card can carry last week's package for days before an editor catches up, and some operators show different offers depending on where your connection appears to come from.

What to do: go by what the operator's promotions page and full terms say, not by our card. If the gap is large, let us know so the listing gets fixed.

If the wagering rules surprise you

We report the headline multiple — 35×, 40× and so on — but the true price of a bonus sits in the small print: how much each game type contributes, the biggest stake allowed while playing it through, expiry dates, ceilings on free spin winnings and whether the deposit itself is counted. We summarise those clauses; we do not copy every one of them.

What to do: read the promotion terms end to end before opting in, and turn down a bonus you do not understand. Playing without one is always an option.

If a withdrawal takes longer than we said

Payout times on our pages describe what a casino advertises or what happened on one test at one moment. Your own cash-out depends on verification documents, the method you pick, the amount, bank holidays and whether the operator flags the account for a manual check. Interac and iDebit usually move fast once a request is approved; approval is the slow part.

What to do: finish identity checks before you need the money, keep copies of every document you upload and ask the casino in writing for a reason if a payout stalls.

If you live in Ontario

Ontario runs its own regulated market. Operators registered there are listed by iGaming Ontario; many brands in our tables hold licences elsewhere, often in Curaçao, and do not appear on that list. Ontario also restricts bonus advertising more tightly than the rest of the country, so promotions printed here may not apply to you at all.

What to do: search the iGO registry before signing up anywhere, and assume any offer on this site was written with the other provinces and territories in mind.

If a casino claims a licence we did not mention

Licence details on a review come from the operator's footer and the regulator's public records on the day we checked. Licences get suspended, transferred and reissued under new numbers, and brands change parent companies. A missing or stale licence line on our side is a gap in our notes, not a verdict on the casino.

What to do: follow the regulator link the casino gives and look the licence up there yourself.

If a game or provider is missing

Game lobbies change weekly and can differ between provinces. A slot we described as available may have been withdrawn, and a studio we never mentioned may have arrived. Return-to-player figures are the ones studios publish; the copy a casino actually runs can be set to a lower percentage.

What to do: open the game's info panel inside the casino to see which RTP setting is really in use.

If a ranking does not match your own experience

Our scores mix things we measured, things operators state and an editor's judgement. They are also shaped by money: casinos paying us for referred players stand a better chance of being listed, and of being listed higher, than casinos that pay nothing. Your dealings with support, verification or a given payment method may turn out very differently from ours.

What to do: use our tables as a shortlist, compare at least two operators and read recent player complaints before depositing.

If a casino has dropped out of our tables

Brands disappear from our lists for many reasons: a commercial agreement ended, the operator stopped accepting Canadians, or we no longer felt comfortable recommending it. Old reviews can stay online for a while after that.

What to do: check the date on any review and treat an older one as history rather than a current recommendation.

If you read a news story here

News items summarise announcements by regulators, provincial bodies and companies. We link to the source when we have one, but a later decision can overtake a story within days, and older items are not always revisited.

What to do: open the original announcement and look at the date on it.

If you want legal or tax advice

Our guides explain in plain words how gambling is regulated in different provinces and how winnings are usually treated. They are general reading written by editors who are neither lawyers nor accountants, and they cannot take your circumstances into account.

What to do: talk to a qualified professional before leaning on anything here for a legal or tax decision.

If a link leads somewhere unexpected

Partner links pass through /go/ addresses and then on to the operator or its tracking service. Domains change, mirror sites appear and a casino can point a link at a page we never saw. Sites outside goinggambling.net belong to other people, who alone answer for their content, security and conduct.

What to do: check the domain shown in your browser before you enter personal or card details, and close any page that seems off.

When gambling stops being entertainment

Nothing on this site is a reason to gamble. Remember that the legal age to gamble is nineteen in most of Canada and eighteen in Quebec, Manitoba and Alberta. Anyone worried about their play can call ConnexOntario at no cost on 1-866-531-2600. Deposit limits, self-exclusion and support services across Canada are covered on our responsible gaming page.

Found a mistake on any page? Corrections and questions reach the publisher at the postal address above or through our contact page.